Our measures to fight Coronavirus in Spain

Our measures to fight Coronavirus in Spain


14.03.2020 Barcelona


Dear customers,

Under the situation that COVID-19 has caused in Spain, we would like to inform you of the prevention and security measures that we have adopted.

At the moment, we are taking care of orders from our professional customers who have grocery stores. Our online store is also currently active and we guarantee the preparation of orders following all the hygienic measures recommended by the competent authorities. We have equipped our warehouses with hydroalcoholic hand sanitizing gel. We eliminated the cash on delivery payment option. Recently 24 hour deliveries are not guaranteed.

Additionally, since 1st March 2020, all our collaborators have worked remotely and we have limited the presence of personnel in our facilities as part of preventive and health measures.

We would like to remind you that all our products are hermetically packed in our factory in Japan and we never open the package and re-package our products in Barcelona. Our products are shipped by air immediately after packed in our factory and the import frequency is once a month. We never use ships.

During the quarantine period decreed in Spain, please note that we will not be able to receive any type of visit in our office in Barcelona. We would like to remind you that we do not give sales services to individual customers in our office. Retail sales will continue to be served in those food establishments that are open. Thank you for your understanding.

We are watching the situation daily and we will inform you of changes that may affect the service or product availability. Any relevant notification or change will be published on our website and social networks.

We also take advantage of this notice to send you our encouragement and wishes to overcome this situation as soon as possible.


The Matcha House team


お客様各位

平素よりざ・抹茶はうすをご利用いただき誠にありがとうございます。

スペインにおける新型コロナウイルスの発生を受け、当社が採用した予防およびセキュリティ対策についてお知らせします。新型コロナウイルス感染症に関するスペイン政府の取り組みを踏まえ、弊社では下記を実行致します。

現時点では、食料品店等を営む企業のお客様からのご注文は受付、発送致します。当社のオンラインショップも現在ご利用可能な状態ですが、地域によっては発送が行えない場合もございます。所管官庁が推奨するすべての衛生対策に従ってご注文の準備を行います。弊社の事務所、倉庫には水性アルコール消毒ジェルを装備致しました。また、代金引換払いオプションは廃止致しました。現在24時間以内デリバリーは保証されておりません。さらに、3月1日以降、全ての従業員を在宅勤務に切り替えており、予防および健康対策の一環として施設内の人員の存在を制限しています。

弊社の全ての製品は日本の工場のクリーンルームにて密封包装されており、バルセロナで製品を開封して再包装することはございません。また、弊社は全ての製品を、抹茶工場で製造、袋/缶詰めした直後に空輸にて輸入しており、その輸入頻度は月に1度です。船舶は一切利用しておりません。

また、スペインで定められた警戒事態期間中は、バルセロナのオフィスではいかなる種類の訪問も受けることが出来ません。お客様とのコンタクトは電話・メールのみとなりますのでご了承下さい。また、弊社のオフィスでは、個人のお客様への販売サービスは致しておりません。弊社の販売拠点のお店で引き続き弊社の商品は販売されますので、そちらでご購入下さいます様お願いいたします。

毎日、状況を注視しております。サービスに変更がございます場合は、直ぐにお知らせします。お客様にはご不便をおかけいたしますが、何卒、ご理解いただきますようお願いいたします。

2020年3月14日 ざ・抹茶はうす


hermetically packed Matcha products



Quality, food safety and the environment


The Matcha House imports directly from Aoi Seicha Matcha factory in Japan, where our own Matcha tea fields are situated. Our tea fields are under control of Aoi Seicha throughout the year.

In order to offer the freshest quality to our customers, we import our Matcha tea products just after manufactured and packaged in a hygienic room at the Aoi Seicha factory. Our import frequency is once in a month and we bring all our tea by air. We never use ships that cause affect the quality.  In The Matcha House we never re-pack or manipulate the products in Barcelona. We sell products as shipped from our factory.

Our factory Aoi Seicha has obtained ISO9001 certification, ISO22000 certification and AIB "Superior" food safety assessment, which are international standards for quality control systems, and focuses on the comprehensive management of 5S, which is the basis of food factories in terms of hygiene.

Our factory conducts a bacterial inspection of raw materials so that it can be used with confidence with unheated and low-heat heat treated foods. The Matcha House products are manufactured in a sanitary environment and we guarantee product safety.

AOI SEICHA

AOI SEICHA

Comments

Popular Posts